Refund policy

Return & Refund Policy

We want you to feel confident shopping with Dogs Planet. Please read the information below carefully before requesting a return or refund.

 

Returns

We offer a 28-day return window, which means you have 28 days from the date you receive your item to request a return.

To be eligible, items must be returned in the same condition as received—unused, with all tags attached, and in the original packaging. You’ll also need your receipt or proof of purchase.

To start a return, please contact us at info@dogsplanet.uk.

Important: Please do not send items back without contacting us first. Returns sent without prior authorisation may not be accepted.

 

Return shipping costs

• Change of mind (non-faulty items)

  You are responsible for the direct cost of returning the item.

• Faulty, damaged, or incorrect items

  We will cover the return shipping cost and provide instructions to resolve the issue.

 

Damages, defects & incorrect items

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us as soon as possible so we can assess the issue and make it right.

 

Exchanges

We do not offer direct exchanges. The quickest way to receive a different item is to return your original purchase. Once the return is approved, you can place a new order.

 

Non-returnable items

For hygiene and safety reasons, certain items cannot be returned once opened, unsealed, or used (for example, sealed hygiene-related products), unless the item is faulty.

 

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

• Refunds are issued to the original payment method within 14 days of receiving the returned item, or

• If earlier, within 14 days of receiving proof that the item has been sent back.

Please note that it may take additional time for your bank or card provider to process the refund.